--- title: Customer Cybersecurity Awareness description: Customer cybersecurity awareness guidance for ARKAN customers, including phishing prevention, credential protection, secure access practices, suspicious request verification, and cybersecurity best practices. --- [Skip to content](https://help.arkan.international/customer-cybersecurity-awareness#main-content) English Show submenu for translations [Create Support Ticket](https://help.arkan.international/kb-tickets/new?hsLang=en) [Customer portal](https://help.arkan.international/support-portal?hsLang=en) [![Arkan-Logo-Transperat.png](https://help.arkan.international/hs-fs/hubfs/Arkan_april_2024/images/Arkan-Logo-Transperat.png?width=201&height=101&name=Arkan-Logo-Transperat.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) Open main navigation Close main navigation - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - English Show submenu for translations - [Create Support Ticket](https://help.arkan.international/kb-tickets/new) - [Customer portal](https://help.arkan.international/support-portal) - [Talk to an Expert](https://www.arkan.solutions/en/contact-us) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Arkan Support Center](https://help.arkan.international/?hsLang=en) 2. [Arkan Cloud Connect](https://help.arkan.international/arkan-cloud-connect?hsLang=en) 3. [Security & Compliance](https://help.arkan.international/arkan-cloud-connect?hsLang=en#security-compliance) # Customer Cybersecurity Awareness ## Guidance for ARKAN customers to reduce cybersecurity risks, prevent phishing attempts, and securely access ARKAN services. ARKAN helps customers securely use ARKAN Cloud Voice, Cloud Connect, customer portal, support portal, help center, and approved communication channels. Customers should follow the guidance below to reduce the risk of phishing, impersonation, fraud attempts, and unauthorized access. ### **Use ARKAN official channels** Use only ARKAN official channels when accessing services, opening support tickets, requesting service changes, or communicating with ARKAN. This includes ARKAN official website, help center, customer portal, support portal, and approved support communications. ### **Beware of phishing and impersonation** Be cautious of suspicious emails, SMS messages, phone calls, links, or attachments claiming to be from ARKAN or related service providers. Attackers may use phishing, smishing, vishing, phone scams, impersonation calls, suspicious links, or fraud attempts to obtain sensitive information or request unauthorized actions. ### **Protect credentials and OTPs** Do not share passwords, OTPs, access codes, API keys, portal credentials, or sensitive service information with anyone. ARKAN will not ask customers to share passwords or OTPs through email, phone calls, SMS, or messaging channels. ### **Verify suspicious requests** Verify unusual requests before taking action, especially requests related to customer portal access, support tickets, service changes, number management, billing or subscriptions, technical configuration, or account and contact information updates. Use approved ARKAN support channels to confirm suspicious or unexpected requests. ### **Secure devices used to access ARKAN services** Customers should protect devices used to access ARKAN services by using strong passwords, enabling MFA where available, keeping systems updated, avoiding insecure networks, and preventing unauthorized access. ### **Report suspicious activity** Report suspicious emails, calls, links, account activity, impersonation attempts, or unauthorized service requests through ARKAN approved support channels. 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