--- title: "Arkan Genesys Cloud Connect: Ordering Guide for Genesys AppFoundary " description: Learn how to order Arkan Genesys Cloud Connect on Genesys AppFoundry. Understand PSTN channel SKUs, phone number options, BYOA carrier support, and how many units to purchase per country. --- [Skip to content](https://help.arkan.international/arkan-genesys-cloud-connect-customer-ordering-guide-0#main-content) English Show submenu for translations [Create Support Ticket](https://help.arkan.international/kb-tickets/new?hsLang=en) [Customer portal](https://help.arkan.international/support-portal?hsLang=en) [![Arkan-Logo-Transperat.png](https://help.arkan.international/hs-fs/hubfs/Arkan_april_2024/images/Arkan-Logo-Transperat.png?width=201&height=101&name=Arkan-Logo-Transperat.png)](https://www.arkan.solutions/en/?hsLang=en) - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) Open main navigation Close main navigation - [Managed Services](https://www.arkan.solutions/en/managed-services) - Products Show submenu for Products - [Arkan Cloud Connect](https://www.arkan.solutions/en/arkan_cloud_connect) Show submenu for Arkan Cloud Connect - [Webex Cloud Connect](https://arkan.solutions/en/webex-cloud-connect) - [Arkan API Connect](https://www.arkan.solutions/en/api-voice-cloud-connect) - [Arkan Voice Products](https://www.arkan.solutions/en/arkan-voice-products) - [Security & Compliance](https://www.arkan.solutions/en/security_and_compliance) - Support & Resources Show submenu for Support & Resources - Support Show submenu for Support - [Knowledge Base](https://help.arkan.international/) - [Submit a Ticket](https://help.arkan.international/kb-tickets/new) - [Service Status](https://www.arkan.solutions/en/service-status) - Resources Show submenu for Resources - [Blog](https://blog.arkan.international/en) - [News](https://www.arkan.solutions/en/news) - About Show submenu for About - [About Us](https://www.arkan.solutions/en/about-arkan) - [Why Arkan](https://www.arkan.solutions/en/why-arkan) - [Our Clients](https://www.arkan.solutions/en/clients) - English Show submenu for translations - [Create Support Ticket](https://help.arkan.international/kb-tickets/new) - [Customer portal](https://help.arkan.international/support-portal) - [Talk to an Expert](https://www.arkan.solutions/en/contact-us) [Talk to an Expert](https://www.arkan.solutions/en/contact-us?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Arkan Support Center](https://help.arkan.international/?hsLang=en) 2. [Arkan Cloud Connect](https://help.arkan.international/arkan-cloud-connect?hsLang=en) 3. [How to Order](https://help.arkan.international/arkan-cloud-connect?hsLang=en#how-to-order) # Arkan Genesys Cloud Connect: Ordering Guide for Genesys AppFoundary ## This guide provides detailed instructions on how to correctly order Arkan Genesys Cloud Connect for Genesys Cloud CX from the Genesys AppFoundry. It covers contract types, SKU selection, required add-ons, channel sizing examples, and phone number subscription models. **Important:** All SKUs listed in this guide are specific to the Genesys AppFoundry. Phone number subscriptions are not included in these SKUs and must be arranged separately. **Overview** Arkan Genesys Cloud Connect provides Public Switched Telephone Network (PSTN) connectivity for Genesys Cloud CX through Arkan's carrier-grade infrastructure. On the Genesys AppFoundry, the solution is available in two deployment variants and three contract types. A correct order requires the selection of a deployment model, the required setup SKU, the appropriate Telco channel SKU (if applicable), the correct contract type, and the required channel quantity. **Contract Types on AppFoundry** Subscription SKUs are available under the following contract types. Setup SKUs are one-time charges and are not contract-based. | **Contract Type** | **Description** | | --- | --- | | No Contract | Month-to-month subscription | | Annual Contract | 12-month commitment (billed monthly) | | Annual Contract – Prepaid | 12-month commitment paid upfront | **Phone Number Subscriptions** The SKUs described in this document cover PSTN channel connectivity, infrastructure, and integration. They do not include DID numbers, toll-free numbers, or phone number subscriptions. Phone numbers must be arranged separately, as described in the deployment variant sections below. **Deployment Variants** **On-Premise Deployment (Virtual)** This variant is used when customers require connectivity inside their network due to regulatory requirements, data sovereignty, local PBX integration, or local SIP termination. **Main SKU:** GCAFP-170-NV-AKNGCCOPREM10CH **Deployment Model:** The on-premises deployment is a virtual solution with no physical hardware supplied. A virtual machine is deployed inside the customer's network and is compatible with VMware, Hyper-V, and KVM. **PRI Gateway (Optional):** In legacy PSTN scenarios, a PRI Gateway may be used. This is only applicable if the customer operates PRI infrastructure and is not required in SIP-based environments. **Phone Number Subscription (On-Premise):** For the on-premise model, customers can subscribe to phone numbers directly from a local PSTN provider or from Arkan, if the service is available in their country. Arkan Genesys Cloud Connect supports both of these models. **Mandatory Setup SKU:** | **SKU** | **Description** | | --- | --- | | GCAFS-170-NV-AKNGCOPREMSETUP | One-time VM deployment & configuration | **Note:** The subscription SKU cannot be ordered without the setup SKU. **On-Premises Channel Sizing:** Each subscription unit supports 10 channels. **Examples:** For a requirement of **30 concurrent PSTN calls**, the order should include three units of GCAFP-170-NV-AKNGCCOPREM10CH and one unit of GCAFS-170-NV-AKNGCOPREMSETUP. For **10 concurrent PSTN calls**, one unit of each SKU is required. In both scenarios, phone numbers must be arranged separately, either from a local carrier or from Arkan. **Cloud Deployment** This is a fully cloud-based deployment with no VM or on-premises infrastructure. It provides direct carrier connectivity and country-based PSTN termination. **Main SKU:** GCAFP-170-NV-AKNGCC10CH **Mandatory Add-Ons (Cloud):** | **SKU** | **Description** | | --- | --- | | GCAFS-170-NV-AKNGCINTSETUP | One-time integration setup | | GCAFP-170-NV-AKNGC10TELCHWLD | PSTN Telco bundle (10 channels per unit) | **Telco Channel Rules (Cloud):** Each Telco SKU unit includes 10 PSTN channels and is priced per country. The quantity ordered must reflect the required concurrent PSTN capacity. **Phone Number Subscription (Cloud Model):** In the Cloud deployment model, phone numbers can be obtained either from Arkan, which provides DID, toll-free, and local numbers (where available), or through a Bring Your Own Agreement (BYOA). The BYOA option allows customers to use their own carrier agreement, provided the carrier is approved by Arkan and complies with all interoperability requirements. This option is subject to technical validation. **Note:** Not all carriers are supported. Pre-sales validation is required for BYOA. **Cloud Channel Sizing Examples:** **•   30 Channels (Non-UAE Country):** - **Order:** - 3 × GCAFP-170-NV-AKNGCC10CH - 1 × GCAFS-170-NV-AKNGCINTSETUP - 3 × GCAFP-170-NV-AKNGC10TELCHWLD - Phone numbers are arranged separately (from Arkan or BYOA). **•   10 Channels (Non-UAE Country):** - **Order:** - 1 × GCAFP-170-NV-AKNGCC10CH - 1 × GCAFS-170-NV-AKNGCINTSETUP - 1 × GCAFP-170-NV-AKNGC10TELCHWLD - Phone numbers are arranged separately. **Special Rule – UAE:** For UAE Cloud deployments, the customer must purchase two units to receive 10 PSTN channels. - **Example – UAE 10 Channels:** - **Order:** - 1 × GCAFP-170-NV-AKNGCC10CH - 1 × GCAFS-170-NV-AKNGCINTSETUP - 2 × GCAFP-170-NV-AKNGC10TELCHWLD - Phone numbers are arranged separately (from Arkan or BYOA). **Quick Ordering Matrix** | **Deployment** | **Main SKU** | **Setup SKU** | **Telco SKU** | **Phone Numbers** | | --- | --- | --- | --- | --- | | On-Prem (VM) | GCAFP-170-NV-AKNGCCOPREM10CH | GCAFS-170-NV-AKNGCOPREMSETUP | Not required | From local carrier or Arkan | | Cloud | GCAFP-170-NV-AKNGCC10CH | GCAFS-170-NV-AKNGCINTSETUP | Required | From Arkan or BYOA (supported carriers only) | **Key Notes** •       Phone number subscriptions are not included in the SKUs. •       Setup SKUs are one-time charges. •       Subscription SKUs follow the selected contract type. •       Channels represent concurrent call capacity. •       UAE has a mandatory purchase structure for Cloud deployments. •       Carrier validation is required for BYOA. 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