Arkan Genesys Cloud Connect: Ordering Guide for Genesys AppFoundary 

Important: All SKUs listed in this guide are specific to the Genesys AppFoundry. Phone number subscriptions are not included in these SKUs and must be arranged separately.

Overview

Arkan Genesys Cloud Connect provides Public Switched Telephone Network (PSTN) connectivity for Genesys Cloud CX through Arkan's carrier-grade infrastructure. On the Genesys AppFoundry, the solution is available in two deployment variants and three contract types.

A correct order requires the selection of a deployment model, the required setup SKU, the appropriate Telco channel SKU (if applicable), the correct contract type, and the required channel quantity.

Contract Types on AppFoundry

Subscription SKUs are available under the following contract types. Setup SKUs are one-time charges and are not contract-based.

Contract Type	Description
No Contract	Month-to-month subscription
Annual Contract	12-month commitment (billed monthly)
Annual Contract – Prepaid	12-month commitment paid upfront

Phone Number Subscriptions

The SKUs described in this document cover PSTN channel connectivity, infrastructure, and integration. They do not include DID numbers, toll-free numbers, or phone number subscriptions. Phone numbers must be arranged separately, as described in the deployment variant sections below.

Deployment Variants

On-Premise Deployment (Virtual)

This variant is used when customers require connectivity inside their network due to regulatory requirements, data sovereignty, local PBX integration, or local SIP termination.

Main SKU: GCAFP-170-NV-AKNGCCOPREM10CH

Deployment Model:

The on-premises deployment is a virtual solution with no physical hardware supplied. A virtual machine is deployed inside the customer's network and is compatible with VMware, Hyper-V, and KVM.

PRI Gateway (Optional):

In legacy PSTN scenarios, a PRI Gateway may be used. This is only applicable if the customer operates PRI infrastructure and is not required in SIP-based environments.

Phone Number Subscription (On-Premise):

For the on-premise model, customers can subscribe to phone numbers directly from a local PSTN provider or from Arkan, if the service is available in their country. Arkan Genesys Cloud Connect supports both of these models.

Mandatory Setup SKU:

SKU	Description
GCAFS-170-NV-AKNGCOPREMSETUP	One-time VM deployment & configuration

Note: The subscription SKU cannot be ordered without the setup SKU.

On-Premises Channel Sizing:

Each subscription unit supports 10 channels.

Examples:

For a requirement of 30 concurrent PSTN calls, the order should include three units of GCAFP-170-NV-AKNGCCOPREM10CH and one unit of GCAFS-170-NV-AKNGCOPREMSETUP. For 10 concurrent PSTN calls, one unit of each SKU is required. In both scenarios, phone numbers must be arranged separately, either from a local carrier or from Arkan.

Cloud Deployment

This is a fully cloud-based deployment with no VM or on-premises infrastructure. It provides direct carrier connectivity and country-based PSTN termination.

Main SKU: GCAFP-170-NV-AKNGCC10CH

Mandatory Add-Ons (Cloud):

SKU	Description
GCAFS-170-NV-AKNGCINTSETUP	One-time integration setup
GCAFP-170-NV-AKNGC10TELCHWLD	PSTN Telco bundle (10 channels per unit)

 Telco Channel Rules (Cloud):

Each Telco SKU unit includes 10 PSTN channels and is priced per country. The quantity ordered must reflect the required concurrent PSTN capacity.

Phone Number Subscription (Cloud Model):

In the Cloud deployment model, phone numbers can be obtained either from Arkan, which provides DID, toll-free, and local numbers (where available), or through a Bring Your Own Agreement (BYOA). The BYOA option allows customers to use their own carrier agreement, provided the carrier is approved by Arkan and complies with all interoperability requirements. This option is subject to technical validation.

Note: Not all carriers are supported. Pre-sales validation is required for BYOA.

Cloud Channel Sizing Examples:

•   30 Channels (Non-UAE Country):                                  

• Order:
  • 3 × GCAFP-170-NV-AKNGCC10CH
  • 1 × GCAFS-170-NV-AKNGCINTSETUP
  • 3 × GCAFP-170-NV-AKNGC10TELCHWLD         

•  Phone numbers are arranged separately (from Arkan or BYOA).

•   10 Channels (Non-UAE Country):

• Order:
  • 1 × GCAFP-170-NV-AKNGCC10CH
  • 1 × GCAFS-170-NV-AKNGCINTSETUP
  • 1 × GCAFP-170-NV-AKNGC10TELCHWLD
• Phone numbers are arranged separately.

Special Rule – UAE:

For UAE Cloud deployments, the customer must purchase two units to receive 10 PSTN channels.

• Example – UAE 10 Channels:
  • Order:
    • 2 × GCAFP-170-NV-AKNGCC10CH
    • 1 × GCAFS-170-NV-AKNGCINTSETUP
    • 2 × GCAFP-170-NV-AKNGC10TELCHWLD
  • Phone numbers are arranged separately (from Arkan or BYOA).

Quick Ordering Matrix

Deployment	Main SKU	Setup SKU	Telco SKU	Phone Numbers
On-Prem (VM)	GCAFP-170-NV-AKNGCCOPREM10CH	GCAFS-170-NV-AKNGCOPREMSETUP	Not required	From local carrier or Arkan
Cloud	GCAFP-170-NV-AKNGCC10CH	GCAFS-170-NV-AKNGCINTSETUP	Required	From Arkan or BYOA (supported carriers only)

Key Notes

•       Phone number subscriptions are not included in the SKUs.

•       Setup SKUs are one-time charges.

•       Subscription SKUs follow the selected contract type.

•       Channels represent concurrent call capacity.

•       UAE has a mandatory purchase structure for Cloud deployments.

•       Carrier validation is required for BYOA.