All what you need to know to order Arkan Genesys Cloud Connect from Genesys AppFoundary
Overview
Arkan Genesys Cloud Connect enables seamless PSTN (Public Switched Telephone Network) integration into the Genesys Cloud platform. It offers two flexible options:
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Arkan-managed phone numbers
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Bring Your Own Agreement (BYOA) with pre-approved carriers
This fully managed service is available through Genesys AppFoundry with scalable, annual subscriptions.
Understanding the Line Items on AppFoundry
| SKU | Description |
|---|---|
ARK_CNCT_GNS |
Arkan Genesys Cloud Connect core integration for Genesys Cloud platform |
ARK_CNCT_10CH_?? |
10 PSTN Channels Pack – replace ?? with the 2-letter country code for PSTN geography |
🔹 You must order one PSTN Channels SKU (
ARK_CNCT_10CH_??) per 10 channels required per country of operation.
How Many Units to Order
To determine the number of units for the SKU "Arkan Cloud Connect 10 Channels Telco Connection - Worldwide" (shown in AppFoundry as a general SKU), follow this guide:
Step 1: Identify Your Country
Find your country’s ISO Alpha-2 code (e.g., SA for Saudi Arabia, AE for UAE, US for United States).
Step 2: Determine Number of Channels Required
Estimate the number of concurrent calls (channels) needed.
Step 3: Calculate Bundles
Order in increments of 10 channels:
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10 concurrent calls = 1 unit
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30 concurrent calls = 3 units
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75 concurrent calls = 8 units (you’ll need to round up to the next multiple of 10)
Example:
A customer in UAE needing 25 channels would order:
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ARK_CNCT_GNS(1 unit) -
ARK_CNCT_10CH_AE(3 units)
Getting Phone Numbers
Option 1: Arkan-Managed Phone Numbers
Arkan provides local phone numbers in 80+ countries across:
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Europe: UK, Germany, France, Spain, etc.
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Americas: USA, Brazil, Mexico, Canada, etc.
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Asia-Pacific: Australia, Japan, India, etc.
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Middle East & Africa: UAE, Saudi Arabia, Egypt, South Africa, etc.
✅ Best for quick deployment and simplicity. No need for local telecom contracts.
Option 2: BYOA (Bring Your Own Agreement)
Use your existing carrier agreements in the following countries:
| Country | Supported Carriers |
|---|---|
| Bahrain | KALAM Telecom |
| Egypt | Telecom Egypt (800/short numbers) |
| Jordan | Umniah, Orange |
| Kuwait | Zajil |
| Qatar | Ooredoo |
| Saudi Arabia | GO, Mobily, Salam |
| UAE | Etisalat, Du |
| Palestine | Paltel |
🔹 Ideal for businesses that want to retain existing relationships and pricing with local telcos.
Subscription & Billing
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Annual Subscription: All SKUs are billed annually.
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Channel-Based Model: Services are sold in increments of 10 or 50 PSTN channels.
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Inclusive Support: Each subscription includes full managed service (support, monitoring, change management).
Ordering Process Flow
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Consultation: Arkan helps determine your optimal SKU(s) and connectivity model.
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Proposal: A detailed quotation is provided.
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Order Confirmation: Finalize your subscription.
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Onboarding: Technical deployment begins with Arkan's support team.
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24/7 Support: Ongoing assistance and monitoring during the subscription term.
FAQ
Q: Can I mix BYOA and Arkan-managed numbers?
A: Yes, you can choose the approach per country or even per department based on your needs.
Q: What if I need more than 100 channels?
A: Simply order additional units in 10-channel increments.
Q: How do I know which country codes to use in SKUs?
A: Refer to ISO 3166-1 alpha-2 codes (e.g., US, SA, AE). Arkan's team can help validate codes.
Q: Do I need separate PSTN channel SKUs per country?
A: Yes. For each country where you need voice traffic termination or origination, order ARK_CNCT_10CH_?? with the respective country code.
Need Help?
Contact your Arkan representative or support@arkan.cloud for custom configurations, bulk discounts, or help placing your order on AppFoundry.